Test Summary: Assessments aimed at measuring a candidate's proficiency regarding sales within a contact center setting (Test Versions available: Short Form and General)
Test Specifications:
- Test Name: Contact Center -- Sales Agent Tests
- Job Level: Entry-Level Job
- Test Publisher: SHL
- Uses: Assess the candidate's proficiency regarding technical support within a contact center setting.
- Estimated Testing Time: 35 minutes (Short Form); 35 minutes screening, 40 minutes selection (General)
- Test Format: Multiple-Choice -- Adaptive
Abilities, Knowledge & Skills Measured:
- Tactful Problem Solving: Measuring candidate's problem solving skills
- Working with Information: Measuring numerical and analytical reasoning
- Persistence, Service Orientation, and Sales Focus
- Data Entry Speed and Data Entry Accuracy
- Multitasking Preferences, and Navigation
